Shipping and Returns
We ship worldwide.

Payment Policy
We always receive payment at the time the order is placed.

Processing Time
Most of our products ship within 3-7 business days. Certain brands & accessories take longer due to popularity or low stock and can take up to two weeks to ship. Custom orders and/or special orders take approximately 2-6 weeks to ship.

Tracking of Order
Customers will receive all shipping and tracking details. You will be provided everything you need to track your order will be provided the moment it ships. All taxes and applicable duty are the responsibility of the purchaser.

Taxes and Customs
We do not charge taxes. We only charge for shipping cost. Every country has its own import and tax laws and sometimes customers get charged tax for their shipments. GOLF2U is not responsible for any customs fees or taxes levied on your purchases. Those charges are the responsibility of the customer and are charges from their local government. If you have questions about taxes and customs, please contact your local tax office in your country.

Returns
We have no problem in issuing you a full refund as long the item(s) has not yet been shipped. (This does not apply to custom golf clubs or any special orders). If the items have already reached our shipping department, we will try our best to cancel it before shipping. However, in most cases because we want you to receive your items as quickly as possible, they will ship immediately after arriving our shipping area. Because of this, please understand that there may be times we are unable to confirm the cancellation.

Your complete satisfaction is very important to us. However, due to the fact that the golf items purchased are sent from overseas with multiple handlers, it is very difficult for us to provide you with a 100% money back guarantee. Please understand this is the situation with import golf clubs in regards to ALL Golf Online 2U sales. Any items you wish to return must be in the exact condition you received it in with all plastic wraps 100% intact, as well as, all labels and bar codes still in place.

A full inspection of the club returned must be done before you will receive your refund minus a 15% restocking fee. Return shipping is the customer's responsibility. Shipping costs are non refundable. Refunds are NOT available on special orders, custom club or orders with custom specifications. We suggest you make sure the item desired is exactly what you want to avoid refunds. A refund often takes 1-3 weeks after receiving the returned item for inspection and processing of the paper work necessary. We appreciate your patience in this matter.

Returns must take place within 30 days of delivery.

Golf shoes and wear/clothing are considered a custom order and cannot be exchanged or refunded. They are ordered specifically for the customer. Customers should ensure they know what size they are before ordering. If you need advice about size, please don't hesitate to email us.

If you still have questions, please visit our contact page below:
http://www.golfonline2u.com/contacts/